AP
Ashley P
1 reviews | Active since Mar 2012
01 Jul 2024, 14:51
VOX gives STAGE ZERO private info including banking debit details without concent
They absolutely ignore our rights, all my info was handed over to stage zero by them even my bank details................. all of a sudden a UPS that I cancelled in January is being deducted now from stage zero -- I never signed or gave permission for them to give my inforomation over who gave them the right to do this -- and I got yet another invoice from stage zero ...lovely paying a company you did not sign up with ....do not have the product as it broke in January and they wanted me to take out a new 12 month contract so I said no, cancel. these ppl do what they want with our prive information...................... WITHOUT CONCENT
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Vox Telecom's replyOfficial
01 Jul 2024, 15:38Good day, Ashley
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please note all active UPS services were migrated :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind regards,
The Vox Team
,
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please note all active UPS services were migrated :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind regards,
The Vox Team
,
Vox Telecom's reply01 Jul 2024, 15:38
Official
Good day, Ashley
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please note all active UPS services were migrated :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind regards,
The Vox Team
,
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please note all active UPS services were migrated :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
Kind regards,
The Vox Team
,