SZ
Simangele Z
1 reviews | Active since Mar 2012
08 Jan 2025, 11:36
Vox - Get your act together!
Vox at it again! TTConnect & Vox are meant to be experts in connecting fiber lines but now they are sending me all over the place. TTConnect said Vox run the lines themselves & then activate the connection. Vox says TTConnect still needs to come & run the line! I'm stuck here with no stable internet & I work from home so I'm tethering from my device. I get this all this headache yet I will be paying for all these things!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Jan 2025, 12:10Good day, Simangele
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Jan 2025, 12:10
Official
Good day, Simangele
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
SZ
Simangele Z's updateReviewer Update
14 Jan 2025, 14:11I've been doing the work of updating Vox everytime TTConnect came for a different step in their installation process. I then asked Lungile Zwane in the projects team yesterday (13.01.2025) to prepare for the delivery of the router, she ignored my email (not the first time, at some point my request was re-assigned to Simone, sadly Simone is on leave this week). When I then reached out again this morning to emphasize that I really need the connection activated, Lungile says it takes 24-48 hours, which she could've organized yesterday or communicated something to me. I have BEEN complaining about Vox & the lack of communication, the whole time since I put in a request for a line.I only took up Vox because the Cape Town office was a bit better in competence, now I have to deal with the zero-care jhb one.
SZ
Simangele Z's update14 Jan 2025, 14:11
Reviewer Update
I've been doing the work of updating Vox everytime TTConnect came for a different step in their installation process. I then asked Lungile Zwane in the projects team yesterday (13.01.2025) to prepare for the delivery of the router, she ignored my email (not the first time, at some point my request was re-assigned to Simone, sadly Simone is on leave this week). When I then reached out again this morning to emphasize that I really need the connection activated, Lungile says it takes 24-48 hours, which she could've organized yesterday or communicated something to me. I have BEEN complaining about Vox & the lack of communication, the whole time since I put in a request for a line.I only took up Vox because the Cape Town office was a bit better in competence, now I have to deal with the zero-care jhb one.
Vox Telecom's replyOfficial
17 Jan 2025, 13:22Good day , Simangele
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply17 Jan 2025, 13:22
Official
Good day , Simangele
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox