Vox gave bad service

In November 2022 I signed up with Vox Telecom Fibre. While I went through the free 30 trials I complete an online application and forward everything that was requested of me, the application was approved. Then in December 2022 and January 2023, I received a nill balance statement from Vox Telecom but I never had any internet since the free trial. Since December 2022 I've been daily on the phone with either Vox Technical or the Project Management Office and both keep on telling me they will try to find out why im not connected to the internet and then I get a Vox reference number. Then on the 8th of February when I phone again the tech guy pick up that there wasn't any service provider link to my profile and I had to accept the quotation that they will email to me, which I did. So this is now the 4th month that no one from Vox can tell me what is wrong with the internet or even send someone out to me to come and check whats the problem. I am spending so much money on buying data for the last 4 months and it's now affecting my business and Vox don't care the just give me everytime a reference number.