1 reviews | Active since Dec 2020
VOX FTTH support is horrible
VOX's FTTH support is the worst. I'm lead to believe that VOX does not care much about this side of the business anymore.
I've been client for 6 years and and FTTH support has gotten progressively bad. I currently have internet outage, naturally I called in for support. The two agents I dealt with today were dismissive and had no interest to assist. I might as well have been speaking to an AI bot....There is an idea, maybe think about having and AI bot doing support.
The first agent said that he will call me back in in 15 minutes, that never happened. Second one (One Hour later) was worse, all she cared about is telling me that its only been an hour since my ticket was logged.
Approx. 5 hours in, still no feedback!!!!! I'm guessing FTTH customers are just numbers
Thank you for the review.
Please take not of the update as per VOX***2 logged today, 2024-09-12 07:35:19.0
SMS message sent to Kabelo Sekgothe
Content: Good day, Fibre Line Query has been logged with FNO Vuma[***3] the FNO has a turnaround time of 24-72 hours
We are following up and will update you once we have Feedback:VOX***2
The Support team will follow up with the Network Provider (BritelinkMCT )on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Please take not of the update as per VOX***2 logged today, 2024-09-12 07:35:19.0
SMS message sent to Kabelo Sekgothe
Content: Good day, Fibre Line Query has been logged with FNO Vuma[***3] the FNO has a turnaround time of 24-72 hours
We are following up and will update you once we have Feedback:VOX***2
The Support team will follow up with the Network Provider (BritelinkMCT )on the progress of the fault and update you on the status.
Regards
Vox
This update says nothing different from what I've been hearing the whole morning.
Looks like VOX is more that happy with a customer being office for 24 -72 hours.
Also, I just had a call from Vumatel. The VOX agent that logged that ticket logged it as an issue with the power adapter. This is after I has confirmed that there is power to the devices and informed him of the status lights.
This is the height of the bad service I've received thus far and this update does no justice to VOX as a service provider
This update says nothing different from what I've been hearing the whole morning.
Looks like VOX is more that happy with a customer being office for 24 -72 hours.
Also, I just had a call from Vumatel. The VOX agent that logged that ticket logged it as an issue with the power adapter. This is after I has confirmed that there is power to the devices and informed him of the status lights.
This is the height of the bad service I've received thus far and this update does no justice to VOX as a service provider
Thank you for your patience while this matter was being investigated.
Please note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Please note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox