Vox FTTH no service.

Terrible service from Vox FTTH department. Requested a transfer of service from old home to new home. Was supposed to have gone active 18 November. Nothing happend. contacted the fibre provider and no order have been received from the company. I cannot complain about the service since I do not get any. Contacted the help desk no feedback. Tried to call the FTTH department phone just rings. I know there is restrictions with COVID but really just give some feedback!