1 reviews | Active since Feb 2025
VOX / FrogFoot bad service
My house was struck by lightning on 23 Jan 2025 resulting in my ONT and Router damaged. I logged a call with VOX in this regard. While waiting for a response from VOX I bought a replacement router and tried to install. I called VOX tech support. The technician was very helpfull and noticed that we could not connect to VOX via ONT.
He logged a call with FrogFoot to inspect the ONT. FrogFoot tech came out and all was in order on ONT.
FrogFoot tech logged a call for VOX tech to come out. The VOX tech replaced the VOX Mikrotik router with what seemed like a second hand router as it was not in a box and had no foot piece.
Still no resolve. Now I received a invoice for the monthly charges and a call out fee of 688.85 and a Mikrotik router for 1769.00. Same router can be bought from Takealot for 1694.00 new.
Totally radicicolous as I am still without connection.
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Consultant did phone me for cancellation.
I see the cancellation will only be affective 01/04/2025.
I will not pay any invoices and due to your incompetence I will now sit with out connectivity for more that 2 months. Feb and Mar.
If my contract is not cancelled with immediate effect I will be forced to also write a review on Social Media.
Regards,
Consultant did phone me for cancellation.
I see the cancellation will only be affective 01/04/2025.
I will not pay any invoices and due to your incompetence I will now sit with out connectivity for more that 2 months. Feb and Mar.
If my contract is not cancelled with immediate effect I will be forced to also write a review on Social Media.
Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manger has made contact and assisted with the billing dispute.
The ONT has been replaced by Frogfoot and cancellation retracted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manger has made contact and assisted with the billing dispute.
The ONT has been replaced by Frogfoot and cancellation retracted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox