VOX *****

After numerous attempts to get VOX to install the fibre (after 2 months this was done) and to get the line activated (this happened on 13/12/2018 after numerous emails to Craig Pillay). I informed them I will be on leave from 14/12/2018 till 30/12/2018 and they can come around from then to complete the installation. They eventually came around 26/01/2019 to supply and configure the router. End of January I received a bill for December and January even though the service were not active. Received an email from Liz Strydom today informing me that they checked and I had to pay for December since the line was installed. The issue is, the line only activated 13 December and the installation was only completed on 26 January. Now I have to pay for a service which did not exist and their incompetence.... Stay away from VOX unless you want to pay for a service before they activate it