Vox Fibre - Worst/No Service Delivery ever

Dear Readers,

This is very disappointing, I explained to you last week the 29the June that our WiFi lost connection and did not want to connect again I followed up this Ref VOX***4 every day asking for feedback asking for feedback asking for assistance… I will explained that I am working from home and needed Fibre to be able to work. And still I must hear every day that it’s been escalated. It’s being followed up with the support team. Many many messages data ect. And still today 07 July 2021 no connection on our WiFi and no assistance from VOX. This is the worst service I have ever received and will not recommend them for any reliable Fibre network. I told them while I don’t have Fibre I can’t work which means I won’t be able to pay them? So I expect to be credited for not being able to use the service.

Good luck with thinking you will have a stable reliable Fibre connection….

Good day Sylvia, Thank you for your post. Kindly note that the original fault is still open on the reference VOX***4. The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.

Regards - Jenna