VOX Fibre what a complete rippoff

Do not sign with VOX as a FIBER supplier..This company is a total sham and ******* , they trick you into a contract with so called "no installation cost", free router etc etr. etc etc. promising the world but once installed reality kicks in. The so called free router does not have connectivity beyond 5 meters, my Blue tooth speaker has a longer range and connection. The connectivity to the router is like a jo-jo the signal strength within the same room varies from no connectivity to full signal strength in a matter of minutes but that signal is dropped again like a bomb, the router provided is of such inferior quality and nowhere is it mentioned in any documents or contract but wait until the technician leaves your premises then suddenly you receive an e-mail with routers you must purchase to obtain a better range and activity which as I said is not even mention by the technician installing the **** in the first place , so the trick is here to sign you up with all false advertising and the once hooked into a contract the true picture reveals itself, a pathetic router and a worst connection. I have been with various service providers and the routers supp**** previously for outperformed the **** currently installed. I have wi-fi routers installed on my property which previously worked pretty well and fine guess what the current router has such and bad transmission range it does not even reach the extender and in order to achieve connectivity you have to purchase a router at high cost to achieve this and as I said this is false misleading advertising since it is not mentioned upfront. I am totally disgusted and disappointed and typically there is as expected nobody available to address the situation. What is even more frustrating the Fiber line speed is not even achieved, I have done numerous speed tests today and not once did I experience the speed test the technician mention in the e-mail which by the way was sent hours after he left and whilst installing he also could not achieve the contractual line speed of 20/2Mbps