Vox Fibre unprofessional and continue to lie

Vox telecom is THE most inefficient company, I've ever had to deal with. On 29th of May I placed an order for fibre. The application was finalized. The communication from them was that I will be connected within 14 days. This means that I was to be connected by LATEST 20th June. Please bear in mind that I run a business from home, I have admin staff that come in, we are connected to computers and printers, we need the internet for the business to survive. After giving us this date, we cancelled our Telkom connection. The 20th of June came and went. We called and emailed, we were just told that the order was in process. Everyday we email them to ask about the connection we never get a reply. We've communicated with Liz Stijdom, she never replies. The moment we notified them that their service is pathetic and that we are going to publicize our experience on HELLOPETER, then only did we get a reply to the effect that our documents are unclear and we need to resubmit our proof of address, ID document and block print names clearer on the initial application. This was ALL sent through on 29h MAY and approved for connection!!!!!! Now they're buying time and sending us this ****? We have email confirmation that our application has been processed and the fibre is being dispatched....now they send us this nonsense?? Our business has suffered because of their unprofessionalism. I shudder when I think about of the South African consumer's plight - we have this calibre of suppliers to tend to our consumer needs. Sad and beyond third world inefficiency.