1 reviews | Active since Jul 2023
Vox fibre to the home
I cancelled my existing fibre to home contract more than a month ago, and placed an order for a new installation at the same time, because i am moving to a new address. I contacted the customer support center everyday for 5 days, for an update on when ghe installation will be done, and no one can help me. Their only response is, "we will escalate your case. And someone will get back to you today still". Well, its been 5working days, and a weekend later, and nobody go5 back to me yet. In the meantime i am siyting without a connection for 7 days now. Feel like cancelling my order wiyh them. I will be looking around for another provider, if i do not get any feedback by end of today. Wonder what their lame ass excuse will be.Worst customer service ever.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
A new quote was given for LTE the area can’t be booked due to Fibre upgrades and no eta given.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
A new quote was given for LTE the area can’t be booked due to Fibre upgrades and no eta given.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox