CV
Chris V
1 reviews | Active since Oct 2020
08 May 2023, 18:43
Vox Fibre to Home - Unacceptable "Service"
Fibre to Home: - Customer service is non-existent - I have to call to follow up on my order status, with no to zero luck of getting an available agent - When finally getting hold of an agent, all they do is log a call/ticket with no real update or assistance - Disconnect between Vox and Fibre Service provider (have to do everything yourself) - Still awaiting a successful fibre and service update
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 May 2023, 18:55Good day Chris V
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply08 May 2023, 18:55
Official
Good day Chris V
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's replyOfficial
12 May 2023, 11:28Good day Chris,
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 May 2023, 11:28
Official
Good day Chris,
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox