BM
Bjoern M
1 reviews | Active since Jul 2021
04 Jul 2021, 07:28
Vox Fibre speed unacceptable. Not willing to compromise
I have got a 500mbit Fibre line with Vox. Reason is i need this to move large files between EU and ZA. Unfortunately since the day it was activated i am not even receiving close to the speed that i am paying for. This is going on for 8 months already and i am done. This is handed over to an attourney as i am willing to sue them now. The consumer protection act is on my side here.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
04 Jul 2021, 09:13Good day Bjoern M,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2021, 09:13
Official
Good day Bjoern M,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
BM
Bjoern M's updateReviewer Update
04 Jul 2021, 12:29Hello Vox,
according to all the agents i talked on the phone in the last 8 months it was always escalated already. Even my email shows "ESCALATION".
Still to this day nobody comes to the table.
Regards
Bjoern M.
according to all the agents i talked on the phone in the last 8 months it was always escalated already. Even my email shows "ESCALATION".
Still to this day nobody comes to the table.
Regards
Bjoern M.
BM
Bjoern M's update04 Jul 2021, 12:29
Reviewer Update
Hello Vox,
according to all the agents i talked on the phone in the last 8 months it was always escalated already. Even my email shows "ESCALATION".
Still to this day nobody comes to the table.
Regards
Bjoern M.
according to all the agents i talked on the phone in the last 8 months it was always escalated already. Even my email shows "ESCALATION".
Still to this day nobody comes to the table.
Regards
Bjoern M.
Vox Telecom's replyOfficial
04 Jul 2021, 13:07Good day Bjoern M,
Thank you for your post.
Kindly note that the fault is still being investigated.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your post.
Kindly note that the fault is still being investigated.
We will provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply04 Jul 2021, 13:07
Official
Good day Bjoern M,
Thank you for your post.
Kindly note that the fault is still being investigated.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your post.
Kindly note that the fault is still being investigated.
We will provide feedback to you soonest.
Regards
Vox
BM
Bjoern M's updateReviewer Update
04 Jul 2021, 14:22Hello,
"STILL" being investigated? After 8 Months Vox and Frogfoot have not found a solution. Not to either make the line faster so i can get my speeds or for example admitting it is not working and we need to lower the speed to make it stable. The only thing that is consistent is that VOX is sending me an invoice every month for a service that they are not providing.
Also on top of that VOX is not willing to either lower the amount or partially credit it.
The only way to describe this is *****. You are charing me for a product that you can't provide.
And this is not coming from my mouth this is from my attourney.
So what now?
Regards
Bjoern M.
"STILL" being investigated? After 8 Months Vox and Frogfoot have not found a solution. Not to either make the line faster so i can get my speeds or for example admitting it is not working and we need to lower the speed to make it stable. The only thing that is consistent is that VOX is sending me an invoice every month for a service that they are not providing.
Also on top of that VOX is not willing to either lower the amount or partially credit it.
The only way to describe this is *****. You are charing me for a product that you can't provide.
And this is not coming from my mouth this is from my attourney.
So what now?
Regards
Bjoern M.
BM
Bjoern M's update04 Jul 2021, 14:22
Reviewer Update
Hello,
"STILL" being investigated? After 8 Months Vox and Frogfoot have not found a solution. Not to either make the line faster so i can get my speeds or for example admitting it is not working and we need to lower the speed to make it stable. The only thing that is consistent is that VOX is sending me an invoice every month for a service that they are not providing.
Also on top of that VOX is not willing to either lower the amount or partially credit it.
The only way to describe this is *****. You are charing me for a product that you can't provide.
And this is not coming from my mouth this is from my attourney.
So what now?
Regards
Bjoern M.
"STILL" being investigated? After 8 Months Vox and Frogfoot have not found a solution. Not to either make the line faster so i can get my speeds or for example admitting it is not working and we need to lower the speed to make it stable. The only thing that is consistent is that VOX is sending me an invoice every month for a service that they are not providing.
Also on top of that VOX is not willing to either lower the amount or partially credit it.
The only way to describe this is *****. You are charing me for a product that you can't provide.
And this is not coming from my mouth this is from my attourney.
So what now?
Regards
Bjoern M.
Vox Telecom's replyOfficial
04 Jul 2021, 15:04Good day Bjoern M,
Thank you for your post.
Kindly note that the details of your complete has been escalated to our Management team for further assistance.
We will provide feedback soonest.
Kind regards
Vox
Thank you for your post.
Kindly note that the details of your complete has been escalated to our Management team for further assistance.
We will provide feedback soonest.
Kind regards
Vox
Vox Telecom's reply04 Jul 2021, 15:04
Official
Good day Bjoern M,
Thank you for your post.
Kindly note that the details of your complete has been escalated to our Management team for further assistance.
We will provide feedback soonest.
Kind regards
Vox
Thank you for your post.
Kindly note that the details of your complete has been escalated to our Management team for further assistance.
We will provide feedback soonest.
Kind regards
Vox