Vox fibre service is horrible. I regret the day I changed over to them!!

Afternoon, I am completely disgusted with the attitude and service from Vox Fibre. I changed over to Vox Fibre form a previous service provider as they advertised 100 mbs line uncapped for our road at a very good rate. Since I signed up I have never received this speed, intact I barely get 30-40% of the speed. I have repeatedly asked them to rectify the problem. They sent a technician to my house twice but stilll the problem persists. So I refused to pay till the account was completely fixed. So what did they do??? the cut the line. And are now insisting that I pay 100% of the bill for a service I have not received.

The consultant on the phone arrogantly says we will not credit your account and that the lines have been working fine...

Further to my investigations, they now don't offer the 100 mbs one in my area anymore, but are still trying to charge me for it!!!

I am so irritated with this service....