BD
Bilal D
1 reviews | Active since Jul 2019
24 Mar 2023, 17:47
Vox fibre service bad to worse
Good day I moved from Cell c fiber to VOX as others commended their good service. However this has degraded from bad to worse. When they suggested my house needed additional access points to get full WIFI coverage, one of their staff Muzi or Muzi fitted several access points. He promised to return to complete the setup and config. He stopped taking my calls and ignore my messages. In addition, I am paying Vox monthly for their UPS wifi battery backup. It started of lasting for 4 hours and now degraded to 30 min. I have logged all these as calls and they are ignored. Vox are more expensive that the other vendors and I suggest you look around for better service. Other vendors are offering faster speeds for the same price.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
24 Mar 2023, 19:31 Good day Bilal D,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our Support team.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2023, 19:31
Official
Good day Bilal D,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our Support team.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Mar 2023, 09:38Good day, Bilal D
We Please note that we do not have replacement stock for the current UPS you have now, but we do have new versions available.
Unfortunately, we will have to cancel the faulty device and a new order will have to be placed due to the new UPS being a different brand
The cancellation team has sent correspondence to you pertaining to your query and the outcome thereof.
Kindly note that we have received confirmation that the Support team did attempt to assist with the 3rd party UPS setup.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
We Please note that we do not have replacement stock for the current UPS you have now, but we do have new versions available.
Unfortunately, we will have to cancel the faulty device and a new order will have to be placed due to the new UPS being a different brand
The cancellation team has sent correspondence to you pertaining to your query and the outcome thereof.
Kindly note that we have received confirmation that the Support team did attempt to assist with the 3rd party UPS setup.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Vox Telecom's reply29 Mar 2023, 09:38
Official
Good day, Bilal D
We Please note that we do not have replacement stock for the current UPS you have now, but we do have new versions available.
Unfortunately, we will have to cancel the faulty device and a new order will have to be placed due to the new UPS being a different brand
The cancellation team has sent correspondence to you pertaining to your query and the outcome thereof.
Kindly note that we have received confirmation that the Support team did attempt to assist with the 3rd party UPS setup.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
We Please note that we do not have replacement stock for the current UPS you have now, but we do have new versions available.
Unfortunately, we will have to cancel the faulty device and a new order will have to be placed due to the new UPS being a different brand
The cancellation team has sent correspondence to you pertaining to your query and the outcome thereof.
Kindly note that we have received confirmation that the Support team did attempt to assist with the 3rd party UPS setup.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
BD
Bilal D's updateReviewer Update
03 Apr 2023, 15:50Good day
1)Vox tried to contact me at twice at 8:00 in the morning. I received a mail from Johann Margreiter saying that he was trying to get hold of me. I mailed him twice, suggesting a time that he could call. He hasn't made contact in almost a week. His email does not have a direct number.
2) You have responded on Hello peter regarding the UPS, and I was informed that the defective device would be credited. This has not happened as I was billed today for it even though the cancellation was processed by Elzette Swanepoel a week ago.
3) I would like feedback on the Vox technician Muzi that has installed my access points then disappeared before completing the configuration. Ref: VOX***3
Thanks.
1)Vox tried to contact me at twice at 8:00 in the morning. I received a mail from Johann Margreiter saying that he was trying to get hold of me. I mailed him twice, suggesting a time that he could call. He hasn't made contact in almost a week. His email does not have a direct number.
2) You have responded on Hello peter regarding the UPS, and I was informed that the defective device would be credited. This has not happened as I was billed today for it even though the cancellation was processed by Elzette Swanepoel a week ago.
3) I would like feedback on the Vox technician Muzi that has installed my access points then disappeared before completing the configuration. Ref: VOX***3
Thanks.
BD
Bilal D's update03 Apr 2023, 15:50
Reviewer Update
Good day
1)Vox tried to contact me at twice at 8:00 in the morning. I received a mail from Johann Margreiter saying that he was trying to get hold of me. I mailed him twice, suggesting a time that he could call. He hasn't made contact in almost a week. His email does not have a direct number.
2) You have responded on Hello peter regarding the UPS, and I was informed that the defective device would be credited. This has not happened as I was billed today for it even though the cancellation was processed by Elzette Swanepoel a week ago.
3) I would like feedback on the Vox technician Muzi that has installed my access points then disappeared before completing the configuration. Ref: VOX***3
Thanks.
1)Vox tried to contact me at twice at 8:00 in the morning. I received a mail from Johann Margreiter saying that he was trying to get hold of me. I mailed him twice, suggesting a time that he could call. He hasn't made contact in almost a week. His email does not have a direct number.
2) You have responded on Hello peter regarding the UPS, and I was informed that the defective device would be credited. This has not happened as I was billed today for it even though the cancellation was processed by Elzette Swanepoel a week ago.
3) I would like feedback on the Vox technician Muzi that has installed my access points then disappeared before completing the configuration. Ref: VOX***3
Thanks.