VOX FIBRE PLANS

I would like to express my disappointment with the service I received from Vox. I contacted the team to request a downgrade to a more affordable plan, but was informed that the 30/30 line option is only available for new installations. If customer retention is a priority, I would expect some flexibility in assisting existing clients as well.

Afrihost is offering me the same service at a significantly lower cost, reducing my monthly subscription by nearly R350 compared to what I am currently paying with Vox.

When I informed the sales consultant that I intended to cancel my line, no alternative solutions or options were offered. As a result, I am now required to pay an additional month of almost R800, as well as a cancellation fee of R1,100. I should have done my homework beforehand.