VOX Fibre - PATHETIC and ***********

I would give them a big fat ZERO if i could. I placed an order via their SMS 'Accept' feature on 10 Oct. This, after having spoken to their sales people in September to ensure that I have connectivity when I move to new premises, which in fact already has Vuma Infrastructure installed to the Complex/Unit I am moving to. Clearly being pro-active does not help - I am moving this weekend and i have no connectivity. I was told by Vox a few days ago that they could not process the order as the 'line' still had to be released from the previous Unit owner. Cut a long story short, it appears that the order was finally placed yesterday and according to Vuma this morning, was just awaiting VOX acceptance. When I called Vuma this afternoon I was told that VOX had placed the order on an incorrect address i.e. the Unit number is incorrect, and Vuma in fact provided email evidence to this effect. I have since emailed the sales person and the sales team with the evidence of the incorrect Unit number on the order, I have again called the Sales person I have been dealing with but he is unavailable. I have left a message for him to call me and I am still waiting. Have subsequently spoken to a Customer Service agent who promised that she has escalated the issue. I wait with bated breath.