Vox Fibre Outage Frustrations

My fibre line has been down since Friday 31Jan2025. I have already made 12 calls to Vox regarding this issue. To date it has not been resolved. I now need to purchase extra data to keep working. They do not seem to care about the issue. Everytime you get through to them you need to start all over with your story and they need to start following their protocol from the start. Surely if you see the customer keeps phoning about the same issue you need to escalate the problem and not just tell me to unplug my router and plug it back in, this is obviously not working or I would not keep calling back. You cannot speak to a manager or supervisor they just avoid that. You cannot ask for a turnaround time as they cannot provide that. Apparently the call has now been forwarded to maintenance this was on Monday already, yet they cannot speak to the maintenance department to find out what is happening. Seems the left hand does not know what the right hand is doing and everyone you speak to has a different story - so it begs the question do they even know what they are doing? I was even told it was an area outage although its only my house that is affected by this outage? Seems there is no customer care involved here, you need to be happy with whatever service you get. Do they know that our subscriptions pays their salaries or does this not matter anymore?