VOX FIBRE - NO FEEDBACK ON SORTING OUT ISSUE

My Fibre has been down for the past 3 days. Vox logged the call and Vumatel shortly after that sent an SMS to say they could not fix in the field and would need access to my property to investigate. Waiting over 2 days for that and nobody has made contact. No feedback received or follow up from their side. I have had to call them and follow up a few times everyday and still it hasn't been sorted. All they ever say is they will add a note on the ticket and escalate and the guys will call me - but they never do. I work from home and this is a huge inconvenience. Not to mention the amount of money I have had to spend on data and airtime to keep calling Vox. I pay for a service but am not getting any feedback. The service is disgusting, but they are quick to make sure their debit orders go off monthly. I'm at a point where I no longer want anything to with Vox and would definitely not recommend them to anyone.