VOX Fibre - No communication and poor service delivery on Fibre

Struggling with poor service delivery with many Fibre Service Providers, I decided to try Vox Telecom. Having spoken to a Sales Consultant, who convinced me that since my complex is already "Fibre Ready" installation and activation would take up to 14 days, so I signed up online for the 10mbs package. I was impressed that I then received alot of communication from Vox, requesting Rica documents and then an email with a timeline of their installation and activation process, which stated that : 1. VOX places order with Frogfoot (2 days) 2. Frogfoot Installation (up to 7 days) 3. Line Configuration & Testing by Frogfoot 4. Router Configuration & Installation by Vox (up to 5 days) The above gave me peace of mind that I will be using my Fibre come latest 29th Jan, give or take a few days. On 12 Jan, I received an email stating that my Frogfoot order had been placed. Thereafter since last week I had not received any further communication, to which I emailed Vox and received a response stating that installation takes up to 4 weeks. After responding to this email where I stated this is unacceptable, per the timeline which Vox initially set out, I had not received any further response from Vox or Frogfoot. Having Vox confirming the initial timeline, I had cancelled my LTE service, effective from end of Jan, and it's looking like that come end of Jan will be sitting with no Fibre and no LTE as well now VOX, please escalate and expedite this. Your customer call centre is also closed on weekends..........?