Vox + Fibre = Myth

Poor customer service with Zero to No help. 1. Had to drive out to the airport to collect the router myself due to the courier company marking it as delivered when it wasn't. 2. Internet connection not activated (scheduled for 1 Dec after I signed up early Nov) and no-one at Vox can give me feedback. Everyone keeps transferring my call to a "dept. that deals with these issues". Each time I wait for 20 mins with either no answer or get cut off. 3. This is a new application on an existing line (inactive). I have followed up, called, mailed, nothing... Do Vox even want new customers? 4. Cherry on the cake: The sales support lady keeps mailing me the same number I have been calling all along. I respond by telling her I've tried it several times, and yet again, I'll receive the same response back from her. 5. The few times I actually have gotten through on a call, the agents I spoke with have said they will escalate it. Thereafter I hear nothing. 6. I'm now dealing directly with Vuma (once again, on Vox's behalf) to find out what the issue is and see what can be done to resolve it. If not, I will definitely be cancelling my application. 7. The reason I signed up in November was to ensure my connection would be ready by the 1st of Dec. I am not able to log in and do my job (as I work online), not able to stream on my TV, Kids aren't able to watch Youtube or any kids shows. This is EXACTLY what I was trying to prevent. What a nightmare. Thanks Vox :-(

I've spent countless hours on the phone trying to sort out the issue (not to mention getting feedback of what the actual issue is), I have driven around on Vox's behalf, and still nothing.