cW
chumani W
1 reviews | Active since May 2012
03 Jun 2024, 13:36
Vox fibre line disconnect/suspended/cancelled
My line was disconnected in the early hours of Saturday morning the 1st of June 2024. Immediate thereafter new login details were sent at 2am in the morning without me requesting such. I've been trying since Saturday to get hold of someone to assist at Vox to reconnect the line. The call Centre is useless.
Please assist and contact me urgently.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Jun 2024, 15:01Good day, Chumani W
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2024, 15:01
Official
Good day, Chumani W
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
cW
chumani W's updateReviewer Update
03 Jun 2024, 15:22I just received this message now.
Good Day,
We tried to call you with regards to a ticket:VOX***5 you logged with us,
but were unable to reach you, Please call us back on *** at a time convenient for you.
Kind Regards
Vox
Why are you lying? Because you never called me.
Good Day,
We tried to call you with regards to a ticket:VOX***5 you logged with us,
but were unable to reach you, Please call us back on *** at a time convenient for you.
Kind Regards
Vox
Why are you lying? Because you never called me.
cW
chumani W's update03 Jun 2024, 15:22
Reviewer Update
I just received this message now.
Good Day,
We tried to call you with regards to a ticket:VOX***5 you logged with us,
but were unable to reach you, Please call us back on *** at a time convenient for you.
Kind Regards
Vox
Why are you lying? Because you never called me.
Good Day,
We tried to call you with regards to a ticket:VOX***5 you logged with us,
but were unable to reach you, Please call us back on *** at a time convenient for you.
Kind Regards
Vox
Why are you lying? Because you never called me.
Vox Telecom's replyOfficial
03 Jun 2024, 15:34Good day, Chumani
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with reactivation quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with reactivation quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2024, 15:34
Official
Good day, Chumani
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with reactivation quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with reactivation quote.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox