Vox Fibre is ***

I decided to go with Vox on the 3rd January 2023,I spoke to the sales Agent telling asking how quick this can happen. He told me it will take a week for everything to be submitted and they'll come out the following week of the 10th January 2023.

I also told him that from the Boundary wall into the house ,that Fibre cable is damaged and Sale Agent say's

"To repair that cable shouldn't be a problem because it's of the installation process "

Moving along to the week of the 10th January 2023 , sometime that week courier company drops Router and following day I receive a call from a Vox asking me how do I find their Fibre .

I was like ,nothing is installed I told the sales Agent I needed a New cable so I can't make use of anything,but she's then told me the Router is active anyways so I must just plug it in once the New Cable is installed.

I then immediately contact the Sales Agent I explain to him that they delivered Router telling me it's Active but the New Fibre Cable still hasn't been installed yet . Sale Agent tells me he did make a Note to Vumatel to install it ,but he'll Follow Up.

He then send an email to his Colleagues or Vumatel and copy me in on the emails,all I saw was one person just handing it over to the next . I responded to those emails on three different occasions asking what's happening,when are they going to install a New Cable but not even one person responded back to me. I even told them I already received a Bill ,but how can I pay for something i didn't even use yet.

So the week of the 17th January 2023 now reply from Vumatel or Vox, I eventually get a private guy to Install a New Fibre Cable from Boundary Wall into the house which costed me R500.

I then plug in the Router, I see ok All lights on connect to the Device and it tells me the following:

"Connected to the device but no internet connection"

I then contact the Sales Agent ,telling him I can't Connect,he asked if I followed instructions in Green Pamphlet and I say yes but it's asking me for Username and Password which i don't have.

He then forward me a Username and Password which doesn't work after numerous tries. I then tell him I cannot connect,it's not working . He send me a Whatsapp link to log a call or chat to Technical support but that was also a waste of time because I couldn't even get hold of anyone.

I tried to call there Call Center or Support I couldn't even get hold of anyone there and immediately I was so Gatvol I just decided I'm going to cancel this contract because clearly it's not working for me.

Now after I already cancelled the week of the 17th January 2023 ,I sent emails to cancel because I called in and gentlemen advised I can only cancel via email. I still get a statement for February and March ,aslo they want to charge me the cancellation fee due to the Policy but it's not my fault,I want the one who ****ed up,I wouldn't of cancel this Fibre Contact if there was a better form of communication.