PW
Phillip W
1 reviews | Active since Mar 2024
11 May 2025, 18:48
Vox Fibre installation - terrible service
This company has zero business etiquette. Let me just say that their communication is terrible. Never in my life have I been so frustrated with not knowing what is happening with my installation. I have called, been out on hold for 30+ minutes, called again. Called again. Called again??? Still no update.
This is the second time I have had this issue. Ridiculous that they can't finalize a simple Fibre installation.
Terrible service. I would seriously consider never using Vox...
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
11 May 2025, 19:07Good day, Phillip.
We have escalated your query to our projects team. They will contact you to provide an update on your order.
Regards
We have escalated your query to our projects team. They will contact you to provide an update on your order.
Regards
Vox Telecom's reply11 May 2025, 19:07
Official
Good day, Phillip.
We have escalated your query to our projects team. They will contact you to provide an update on your order.
Regards
We have escalated your query to our projects team. They will contact you to provide an update on your order.
Regards
PW
Phillip W's updateReviewer Update
12 May 2025, 16:37One again Vox is unable to deliver on their promises to communicate with me. I was again promised a phone call to arrange my installation at 14:30. I got hold of customer care and was informed that they will contact me ASAP. The chat was closed (even though the agent said they would keep it open until this issue is resolved). Fast forward to close of business today and still no communication... Once again Vox is burning their reputation. Shocking service.
PW
Phillip W's update12 May 2025, 16:37
Reviewer Update
One again Vox is unable to deliver on their promises to communicate with me. I was again promised a phone call to arrange my installation at 14:30. I got hold of customer care and was informed that they will contact me ASAP. The chat was closed (even though the agent said they would keep it open until this issue is resolved). Fast forward to close of business today and still no communication... Once again Vox is burning their reputation. Shocking service.
Vox Telecom's replyOfficial
12 May 2025, 16:51Good day, Phillip.
We have requested feedback from our on-site team. They will contact you to advise further.
We have requested feedback from our on-site team. They will contact you to advise further.
Vox Telecom's reply12 May 2025, 16:51
Official
Good day, Phillip.
We have requested feedback from our on-site team. They will contact you to advise further.
We have requested feedback from our on-site team. They will contact you to advise further.
PW
Phillip W's updateReviewer Update
12 May 2025, 17:01I have heard that promise before so please confirm a time line for when they will call. Also please advise on how this team will be kept accountable if they do not call?
PW
Phillip W's update12 May 2025, 17:01
Reviewer Update
I have heard that promise before so please confirm a time line for when they will call. Also please advise on how this team will be kept accountable if they do not call?
Vox Telecom's replyOfficial
15 May 2025, 08:16 Good day, Phillip
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 May 2025, 08:16
Official
Good day, Phillip
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox