Vox Fibre installation

I am really frustrated at the moment so I apologize for what is probably an appalling amount of spelling and grammar mistakes. I decided to use vox for fibre because many of my friends and family use them and they all have only good things to say about this company.

And in the beginning vox was really good, particularly sales. I almost gave this review more starsfor them them, but no, their call center was so infuriating that I left it at one. The problems came with the fibre installation.

I get a phone call asking if openserve can install fibre the following day between 9 and 12. I ask if she can call back in 20 minutes so I can get leave from my boss. she calls me more than an hour later but i am not frustrated with that. I am frustrated because I took half a day of leave and no-one arrived. by 12 I had to call and ask my boss for the full day. by 1pm i called vox, and then was put on hold for 15 minutes before the line cut. I then called again and was told they would look into it and so I waited for a reply. by 3pm I called in again. Now the customer service people where not bad at this point but the lady who picked up next annoyed me. She answers the phone in Afrikaans and when i say that i only speak English told she did greet me in English. This made feel rather stupid and i apologized. She then put me through to someone else who tried to put me through to some else, but instead the called failed to go through and I got frustrated again. So I called again and the call immediately failed to go through. By this time I knew it would not work but I called again and was surprised that the call was successful. The call then cut again on a transference. I called again, got the same Afrikaans lady who then greeted me in Afrikaans again which was when I realized, no, I had not heard wrong she had greeted me in Afrikaans the first time too.... this shouldn't have annoyed me as much as it did and I am not sure why it did, though it probably has something to do with her insistence that she was speaking English the whole time and because the calls kept cutting. Oh also this call got cut during transference. By this point I tried a different number, got through to a man who was very nice and and when we where done I felt calm, even though he couldn't help me at all - he told me honestly that he couldn't do anything on his end and somehow he frustrated me the least. Next I tried to call my Project Manager, went straight to voice mail. Called the first number, got a helpful lady who said she would cc me in an email to Telco enquiring what was happening.... and I was sadly surprised that I did indeed get the email like she said as no-one else has gotten back to me at all. Lets see if if actually goes anywhere. I am probably forgetting some of the calls here... and none seemed to be able to tell what was going on!

So great start vox.

Sarcasm aside perhaps the fault of no-one showing up to install the line lies with openserve instead of vox.... I am not sure as vox is not communicating with me in this regard... though even if it is openserves fault vox has only themselves to blame for the absolutely **** quality of their call center... no way should it just cut off like that.

It is now after 4pm and I have spent over R100 on airtime to make these ****ing phone calls, a entire day of leave and have gotten frustrated to the point of tears. And all I have to show for it is one email and no internet.

Hopefully service improves, if it does I will update this review if this website allows it.... if it does not improve - and I can't believe I am saying this - I am gonna go back to Telecom.