Item: Vox Telecom
Rating: 1
Author: Schalk L

Vox Telecom's replyOfficial

19 Nov 2024, 08:05

Good day, Schalk L

We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance.
will provide feedback to you via the initial request logged.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.

Regards
Vox

Vox Telecom's reply19 Nov 2024, 08:05

Official

Good day, Schalk L

We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vodacom for assistance.
will provide feedback to you via the initial request logged.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.

Regards
Vox

SL

Schalk L's updateReviewer Update

19 Nov 2024, 08:50

Thank you. I have formally lodged a complaint with VOX and will update all readers of this review once the service has been restored.

SL

Schalk L's update19 Nov 2024, 08:50

Reviewer Update

Thank you. I have formally lodged a complaint with VOX and will update all readers of this review once the service has been restored.

Vox Telecom's replyOfficial

25 Nov 2024, 10:35

Good day, Schalk

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply25 Nov 2024, 10:35

Official

Good day, Schalk

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

SL

Schalk L's updateReviewer Update

02 Dec 2024, 23:11

Hi, in the end. It took 6 calendar days for VOX to get a technician to come out, more than 144 hours, absolutely terrible service.

When you tell them you want a prorate rebate for the 6 days down time (I spend about R500 on mobile data) they try every trick in the book and when they eventually loose the argument they fall back to the the following statement "We are a best effort service" Basically they are saying, even if they provide you with no service for as long as they like, you still have to pay.

This will not stand in court.

Do not let this company bully you.

SL

Schalk L's update02 Dec 2024, 23:11

Reviewer Update

Hi, in the end. It took 6 calendar days for VOX to get a technician to come out, more than 144 hours, absolutely terrible service.

When you tell them you want a prorate rebate for the 6 days down time (I spend about R500 on mobile data) they try every trick in the book and when they eventually loose the argument they fall back to the the following statement "We are a best effort service" Basically they are saying, even if they provide you with no service for as long as they like, you still have to pay.

This will not stand in court.

Do not let this company bully you.

SL

Schalk L's updateReviewer Update

02 Dec 2024, 23:17

Additionally, I am now only receiving 25/25 Mbps on my 50/50 Mbps line. The connection is very unstable, frequently disconnecting me from Teams meetings.

I'm unsure if they might be throttling my speed

SL

Schalk L's update02 Dec 2024, 23:17

Reviewer Update

Additionally, I am now only receiving 25/25 Mbps on my 50/50 Mbps line. The connection is very unstable, frequently disconnecting me from Teams meetings.

I'm unsure if they might be throttling my speed

VOX Fibre Down 96 Hours and Counting