BB
Blaise B
1 reviews | Active since Apr 2022
13 Apr 2022, 04:53
Vox fibre does not process my debit order
I very unhappy and upset with the service from Vox fibre, I have a fibre account with them and I have a standing debit order instruction that is meant to go off every month but every second month the debit order does not go through and I need to make a manual payment. This morning I woke up to a "no internet" error when I need to do work because the dam debit order was not processed. I need this issue to be addressed because I am loosing time on work. If this happens again I will be cancelling my contract. I am very unhappy.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Apr 2022, 09:21Good day, Blaise B
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Apr 2022, 09:21
Official
Good day, Blaise B
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Apr 2022, 10:38Good day, Blaise B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The debit order collection has been reinstated to go off Monthly again.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The debit order collection has been reinstated to go off Monthly again.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2022, 10:38
Official
Good day, Blaise B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The debit order collection has been reinstated to go off Monthly again.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The debit order collection has been reinstated to go off Monthly again.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox