Vox Fibre Catastrophy

On 29/07/2024 I signed up to transfer to VOX for better service which I deemed to be a good option. I dealt with Shiv in Port Shepstone branch.. He was contacted on 02/09/2024 but that was met with "I no longer work there." He originally confirmed that my application was submitted, approved and ready for 01/09/2024. What a catastrophy now. I am receiving conflicting announcements from this "service provider" that I must wait for courier & when "at my gate" I would receive a call to receive the router. (What if I'm far away) Then I have to follow instructions in a link (I have no Internet?) to install the router. But we were told by Shiv who also confirmed that 2 days before 01/09/2024 we would be called to set a meeting for access to our premises & having the system installed and up and running. On 04/09/2024 I received an email *** to say "Kindly note that, Stores department has sent out the router to Skynet Couriers ......contact me for delivery between 2-3 working days. What the hell? Breach of contract? So - I'm paying for a full month for Vox Fibre Internet. The agreement was to have the installation done on 01/09/2024. Being Sunday, I anticipated the non weekday. Monday 02/09/2024 & no Internet. I received further emails but no committment from VOX. The last one that my router was only due in 2-3 days was enough to blow my mind. I will demand a block on the amount I have had to spend in time and loss of service for the period without Internet access from Vox's ****** ups. Not revealed is the domino effect of their failure to be on time, making me seem the idiot who cannot satisfy people I committed to. On 5/09/2024 with 2-3 days still to go. 8/30 x R608.01 =R162.14. To come off my Bill!!!