Vox Fibre blunder

I currently have a fibre package through evotel mweb. I decided to change over to vox and took a fibre package with evotel / vox I was promised that they will activate my line at the end of the month. So that my mweb cancellation period goes through and they will activate after mweb cancels. Yesterday i woke up and my fibre connection is gone for the simple reason that vox activated it already and cut off my mweb connection. Now bear in mind the fact that this is now actiavted will incure me a pro rata payment with vox also they have not sent me details to configure my router that im currently using and are also only sending me thier free to use router on the 21st. So i have no internet connection at all which means i cnt do any work from home. I cnt watch anything on tv as i stream everything. I cant play online or even cellphone games. I will need to purchase data to do any of this. I cnt even communicate with my family on whatsapp calls. I was promised that this will be sorted out yesterday as i complained to vox about it yesterday morning around 9am The entire day went by and no feed back. Today i complained again they tell me they can only help me after thier training meeting. Im sorry to say but they had an entire day where i was promised to be sorted out and nothing happened. Now i must wait for you to finish a training meeting where the ENTIRE vox team is attending? Thats just horrid customer service.