Vox Fibre

The consultants that sold me this deal has now blocked me on what'sapp and every time I try and get hold of her no answer, she said to me I will only pay Pro Rata of R450 which I did and I was told I will only pay month to month and now they have suspended my line, can someone please help by put my line on again, as I will pay in full end of September as I was miss informed.Customer after service is **** poor