Vox Fibre

We relocated to Tshwane on 14 Dec 2023. To ensure that I have available internet on arrival, I arranged a new contract in advance (mid-Nov 2023). I received a SMS from Vox on 29 Nov 2023 confirming that the installation has been completed and that I can work on my new fibre. My account was debited with the first month's charge on 28 Nov 2023. On arrival in Tshwane on 14 Dec there was no fibre available. The rooter was received but there was no point for the fibre line installed. I have made numerous calls and received a reference number, VOX ***0, but to date, I am still without an internet connection. It has been 2 weeks now!!!!! I phoned their customer care centre today, but their phone just rang. Shocking!!!!!! What more must I do to get fibre????????????