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athol B
1 reviews | Active since Jun 2019
18 Oct 2023, 17:52
vox fibre
vox vumatel must be the most useless buisness in the country. if you want a ups or load shedding battery fine the could possibly help you if you are are looking for fibre to the home that is one item they can not supply rather get a small mobile telkom or something like that'.but internet /fibre waste of time
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
18 Oct 2023, 18:24Good day, athol B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply18 Oct 2023, 18:24
Official
Good day, athol B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
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athol B's updateReviewer Update
18 Oct 2023, 18:33i am waiting ,but to be honest as usual nothing will be done
look at my emails to you hundreds ,does not help still not working
look at my emails to you hundreds ,does not help still not working
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athol B's update18 Oct 2023, 18:33
Reviewer Update
i am waiting ,but to be honest as usual nothing will be done
look at my emails to you hundreds ,does not help still not working
look at my emails to you hundreds ,does not help still not working
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athol B's updateReviewer Update
20 Oct 2023, 09:17i was contacted by somebody ,and told them that i was having problems for approx a year and after no fix io gave up logging faults ,their answer was thay ARE (PRESENT TENSE)and they will attend to the problem.still no improvement.typical vox all talk no action.
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athol B's update20 Oct 2023, 09:17
Reviewer Update
i was contacted by somebody ,and told them that i was having problems for approx a year and after no fix io gave up logging faults ,their answer was thay ARE (PRESENT TENSE)and they will attend to the problem.still no improvement.typical vox all talk no action.
Vox Telecom's replyOfficial
23 Oct 2023, 10:59Good day, Athol
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Oct 2023, 10:59
Official
Good day, Athol
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
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athol B's updateReviewer Update
27 Oct 2023, 12:20typical vox all talk no action i was contacted by vox and said i my must monitor the situation
and report to him the progress .so far my response has been that the line still has problems
i am sendind this reply via my telkom mobile .
in other words still no improvement
vox is all talk no action
and report to him the progress .so far my response has been that the line still has problems
i am sendind this reply via my telkom mobile .
in other words still no improvement
vox is all talk no action
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athol B's update27 Oct 2023, 12:20
Reviewer Update
typical vox all talk no action i was contacted by vox and said i my must monitor the situation
and report to him the progress .so far my response has been that the line still has problems
i am sendind this reply via my telkom mobile .
in other words still no improvement
vox is all talk no action
and report to him the progress .so far my response has been that the line still has problems
i am sendind this reply via my telkom mobile .
in other words still no improvement
vox is all talk no action
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athol B's updateReviewer Update
03 Nov 2023, 16:43still not working
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athol B's update03 Nov 2023, 16:43
Reviewer Update
still not working
Vox Telecom's replyOfficial
03 Nov 2023, 20:19Good day, athol B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2023, 20:19
Official
Good day, athol B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
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athol B's updateReviewer Update
05 Nov 2023, 18:32rebooted as required saterday.dropped once yesterday once today sofar
how long are we going to keep this up
how long are we going to keep this up
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athol B's update05 Nov 2023, 18:32
Reviewer Update
rebooted as required saterday.dropped once yesterday once today sofar
how long are we going to keep this up
how long are we going to keep this up
Vox Telecom's replyOfficial
15 Nov 2023, 08:15Good day Athol
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2023, 08:15
Official
Good day Athol
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox