VOX Fiber - Lack of Communication and Deductions Without Notice - STAY AWAY

I currently have an LTE Router through BuzyBuy. They persuaded me to consider installing fiber, as it was available in my area. VOX would appoint FROGFOOT to conduct an inspection for installation, collaborating with the building center to devise a plan for supplying fiber to my store.

Despite one site visit by FROGFOOT, no installation plan was provided to my landlord, and subsequent inspections or information-sharing did not occur. Consequently, I was unable to proceed with the installation. Fast forward, VOX deducted R6000 from my account without any prior communication. Attempts to contact their offices have been futile, receiving no response to my calls. BusyBuy, my internet supplier, also cannot provide clarity on the situation.

In conclusion, I strongly advise against doing any business with VOX. The lack of communication and unresponsive customer service has created a frustrating and unsatisfactory experience. Stay Away!