JL
Jaun L
1 reviews | Active since Apr 2019
09 Sept 2022, 12:25
Vox Telecom
<div>My previous review of 2 stars was removed. Now I will place an review of 1 star because seriously, worst ISP I have ever dealt with. My employer had issues with vox in Pretoria, and now we have issues with vox in Nelspruit! I contacted vox on the day my fiber line and ONT was installed and informed them as such. 3 days they updated their status, so now I have to wait another 3 days for my router. I could of had fiber up and running 3 days ago not 6 days after installation.</div>
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Replies (2)
Vox Telecom's replyOfficial
09 Sept 2022, 12:52Good day, Jaun L
Thank you for entrusting us with your service request.
As per correspondence sent this Morning REF VOX***2 , Line activation has completed and router was booked for shipping.
The Project management team will keep you updated.
Regards
Vox
Thank you for entrusting us with your service request.
As per correspondence sent this Morning REF VOX***2 , Line activation has completed and router was booked for shipping.
The Project management team will keep you updated.
Regards
Vox
Vox Telecom's reply09 Sept 2022, 12:52
Official
Good day, Jaun L
Thank you for entrusting us with your service request.
As per correspondence sent this Morning REF VOX***2 , Line activation has completed and router was booked for shipping.
The Project management team will keep you updated.
Regards
Vox
Thank you for entrusting us with your service request.
As per correspondence sent this Morning REF VOX***2 , Line activation has completed and router was booked for shipping.
The Project management team will keep you updated.
Regards
Vox
Vox Telecom's replyOfficial
15 Sept 2022, 10:23Good day, Jaun L
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Sept 2022, 10:23
Official
Good day, Jaun L
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox