1 reviews | Active since Mar 2009
Vox failed to advise of 6 hour planned fibre downtime
I discovered internet was down so went on the street and technician was working on the fibre. He said the maintenance was planned, but we weren't informed. When i called Vox call centre they were confused. I asked them to call back with a proper story but had no further updates and fibre was down for around 6 hours (maybe more)
Good Morning Christopher
Thank you for bringing this to our attention.
We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox
Good Morning Christopher
Thank you for bringing this to our attention.
We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox
Good day Christopher,
Kindly note that we have done further investigation regarding the fault logged.
As per our Upstream Service Provider, they were not conducting any Planned Maintenance yesterday, however, they were conducting routine Fibre audits on their network infrastructure.
Their engineer who dealt with their audits, accidentally damaged one of the Fibre cables which resulted in the Fibre outage we experienced yesterday.
Your Outage Notification setup was successfully created , for future notifications.
Regards
Vox
Good day Christopher,
Kindly note that we have done further investigation regarding the fault logged.
As per our Upstream Service Provider, they were not conducting any Planned Maintenance yesterday, however, they were conducting routine Fibre audits on their network infrastructure.
Their engineer who dealt with their audits, accidentally damaged one of the Fibre cables which resulted in the Fibre outage we experienced yesterday.
Your Outage Notification setup was successfully created , for future notifications.
Regards
Vox