JS
Johann S
1 reviews | Active since Mar 2023
25 Apr 2023, 13:39
VOX fail again
OK this is now my second review on VOX you would think they will improve on the first one but not there is help line after hours but not just improvement on excuses if a company as big as VOX can't do simple things like answer a phone no hope
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
25 Apr 2023, 14:13Good day , Johann S
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Best regards,
Vox Telecom's reply25 Apr 2023, 14:13
Official
Good day , Johann S
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
25 Apr 2023, 14:14 Good day , Johann S
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Best regards,
Vox Telecom's reply25 Apr 2023, 14:14
Official
Good day , Johann S
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Thank you for your review.
We do not have any new open tickets on your account apart from the account payment allocation ticket that was logged on 19 April 2023.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & Account / Debtors teams are available from Monday to Friday 08:00 till 17:00 and on Saturdays and non-religious public holidays from 08:00 till 14:00
You may also visit the self help Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email: *** / ***
Regards
Vox
Best regards,
JS
Johann S's updateReviewer Update
25 Apr 2023, 21:31I would log a ticket if someone answered the phone other company's are available after hours as well not everyone Is at home to check
JS
Johann S's update25 Apr 2023, 21:31
Reviewer Update
I would log a ticket if someone answered the phone other company's are available after hours as well not everyone Is at home to check