VOX EXTREME CONTINOUS COVER UP FOR INCOMPETENCE

After many months of going to and fro with Vox, one would have thought that this matter would have been finalised. Yes, Vox cancelled the fiber (Their backend dealings with Liquid has nothing to do with me as a consumer), despite all that they are still expecting us to pay for a 3 months notice period, for what??? We asked them to continue our voice lines and bill us accordingly. NO, they have to try and get us to PAY FOR A SERVICE THEY NEVER DELIVERED INSTEAD OF REFUNDING FOR ALL THE MONTHS WE HAVE PAID WITHOUT A SERVICE.

From Kerry: Hi Poelano Thank you for taking my call. I appreciate it. Thank you again for your patience and understanding and once again, I sincerely apologise for all of this. As mentioned, we are currently doing an internal investigation with Liquid and will only be able to provide further feedback once this has been completed. WE ARE TRYING TO GET IT SO THAT WE CAN CREDIT ALL THE MONTHS THAT YOU HAVE PAID FOR BUT DID NOT HAVE YOUR FIBRE UP. We are also trying to get it that the cancellation penalty fee is waived. I will provide further feedback on this as soon as I can. You have requested for no technicians to contact you. I will ask my Manager to put forward this request. You mentioned you were already utilizing Rain already in May 2021. Below is the graph showing when your fibre line went down in May: