Vox extended outage

Last week I was notified of a service interuption due to maintenance that have to be performed. The scheduled date was for a Saturday for about 8 hours. Today is Wednesday and the internet is still off. I got a message earlier today that it has been resolved but it is still not working. When logging a fault I was told that it might take a further 3 days to be fixed. I am working from home and had to use my cell phone hotspot just so I can do my work. This is very bad service for something I pay good money for.