1 reviews | Active since Mar 2019
VOX excells with 1 star reviews
As can be seen, VOX is excelling themselves with 1 star reviews. That tells one something. Not that this review will change VOX's unconcerned company policy, nor will I achieve a positive response from VOX with this review, but I do hope this review loses VOX a few customers, now and in the future.
Reality is, VOX tech support is an experience one does not need. You have a tech support number ***. One calls this number and after pressing numerous options, in this case business fibre, one holds on (for a looooong time) to speak to a techie, who quickly informs you that the only way he can help you is to send an email to *** detailing your problem. Why have a support number I ask myself? That is still the good news. Bad new is that you can, literally, wait for days for a techie to contact you.. And this is business fibre. Maybe home fibre department is more efficient?
VOX is all system driven and account suspension is VOX speciality and priority. Clearly Internet Services (IS) are also suspended. VOX main priority is to collect money. Service delivery is of no concern to VOX. Nobody within VOX account department can make a decision or overide the system; Whether VOX hitch or otherwise. Almighty VOX system is NEVER at fault.
As is one of my customer's VOX experience: December Invoice was generated on 24th December 2025. January 2026 Invoice was generated on the same day 24th December 2025. Payment was due by 1st January 2026. Clearly, this was not going to happen even in an ideal world. Game over. Account suspended. And one wonders how does one pay VOX account when one opens the business doors in January without an IS? Request was made to VOX to switch IS on for a day to effect payment. should payment not be effected, VOX is welcom to suspend the IS. VOX NOT INTERESTED!!! I do not know why VOX, apart from sales department, employ people.
I will not bore you with another customer of mine whereby their newly installed November 2025 VOX IS was suspended, and still is, after payment was acknowledged. The IS was never on long enough to be even configuered for their system......
Message is: VOX way or the HIGHWAY!!! Ladies and gentlemen, make your choice. If you do choose VOX, stop complaining, you were warned. Guess VOX is just to big to have any "customer care"???
Thank you for your review
Please note that the details of your complaint has been sent to the collection Manager for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
When changes need to be made on the technical side, Vox will request a written request.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Please note that the details of your complaint has been sent to the collection Manager for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
When changes need to be made on the technical side, Vox will request a written request.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Your Account Manager will remain in contact with you until resolution is confirmed.
Regards
Vox
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Your Account Manager will remain in contact with you until resolution is confirmed.
Regards
Vox