MF
Mervyn F
1 reviews | Active since Nov 2023
10 Oct 2024, 15:11
Vox
Since I started I had problems with them always billing me up front evens send me a unit that I didn't use and they are billing me my fibre Line is forever OFF. My 13 year old Daughter have a learning Disability I have reported this before to them. But I don't look like they Care.i want my line active. Vox come now.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Oct 2024, 15:51Good day, Mervyn Fv
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Oct 2024, 15:51
Official
Good day, Mervyn Fv
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MF
Mervyn F's updateReviewer Update
10 Oct 2024, 15:55I want feedback A.S.A.P. I want my line active. I gave Permission for the mandate via my fnb app long long time but still u people are quick to Bill a person. This is UNACCEPTABLE I want my line active by 4:30 PM Today!!!
MF
Mervyn F's update10 Oct 2024, 15:55
Reviewer Update
I want feedback A.S.A.P. I want my line active. I gave Permission for the mandate via my fnb app long long time but still u people are quick to Bill a person. This is UNACCEPTABLE I want my line active by 4:30 PM Today!!!
Vox Telecom's replyOfficial
17 Oct 2024, 09:02Good day, Mervyn
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Oct 2024, 09:02
Official
Good day, Mervyn
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox