JK
Johan K
1 reviews | Active since Sept 2021
09 Jul 2022, 21:29
Vox Double Charge
I am being double charged for month of July. Vox threatens to suspend my services. I sent emails and logged account enquiries. No reply or feedback on emails / tickets (account queries) logged
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
09 Jul 2022, 22:01Good day, Johan K
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply09 Jul 2022, 22:01
Official
Good day, Johan K
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
12 Jul 2022, 08:43Good day, Johan K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply12 Jul 2022, 08:43
Official
Good day, Johan K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
JK
Johan K's updateReviewer Update
13 Jul 2022, 03:24Joanne White (Accounts Department)
You did NOT resolve this billing issue and now my account has been suspended!!!
This is absolutely pathetic and barbaric. I will be taking this up with your head office.
Below is the communication between me and Joanne.
Good morning,
I hope you are well.
We have noticed a lot of upgrades and downgrades on your link over the last year.
Are you experiencing issues, and changing packages so often as a result?
As you are aware, our billing is in advance, so multiple changes every 2 months or so is going to create a billing issue.
Thank you
Kind regards,
Joanne White
THIS WAS THE ONLY MESSAGE FROM JOANNE, SHE DID NOT EVEN RESPOND TO MY REPLY:
Good day Joanne
Yes it's because of connection Issues that I've been having that I changed packages so many times.
No I am not aware of this, as it was not disclosed!!! Nevertheless less, it can not be DOUBLE than I initially pay!!
The previous time I downgraded the request took almost 2 months to resolve, now once again.
Please get this sorted ASAP
***********
THIS IS ABSOLUTELY PATHETIC!!!! I WANT MY ACCOUNT RESOLVED. AMD TURNED BACK ON. TODAY STILL.
You did NOT resolve this billing issue and now my account has been suspended!!!
This is absolutely pathetic and barbaric. I will be taking this up with your head office.
Below is the communication between me and Joanne.
Good morning,
I hope you are well.
We have noticed a lot of upgrades and downgrades on your link over the last year.
Are you experiencing issues, and changing packages so often as a result?
As you are aware, our billing is in advance, so multiple changes every 2 months or so is going to create a billing issue.
Thank you
Kind regards,
Joanne White
THIS WAS THE ONLY MESSAGE FROM JOANNE, SHE DID NOT EVEN RESPOND TO MY REPLY:
Good day Joanne
Yes it's because of connection Issues that I've been having that I changed packages so many times.
No I am not aware of this, as it was not disclosed!!! Nevertheless less, it can not be DOUBLE than I initially pay!!
The previous time I downgraded the request took almost 2 months to resolve, now once again.
Please get this sorted ASAP
***********
THIS IS ABSOLUTELY PATHETIC!!!! I WANT MY ACCOUNT RESOLVED. AMD TURNED BACK ON. TODAY STILL.
JK
Johan K's update13 Jul 2022, 03:24
Reviewer Update
Joanne White (Accounts Department)
You did NOT resolve this billing issue and now my account has been suspended!!!
This is absolutely pathetic and barbaric. I will be taking this up with your head office.
Below is the communication between me and Joanne.
Good morning,
I hope you are well.
We have noticed a lot of upgrades and downgrades on your link over the last year.
Are you experiencing issues, and changing packages so often as a result?
As you are aware, our billing is in advance, so multiple changes every 2 months or so is going to create a billing issue.
Thank you
Kind regards,
Joanne White
THIS WAS THE ONLY MESSAGE FROM JOANNE, SHE DID NOT EVEN RESPOND TO MY REPLY:
Good day Joanne
Yes it's because of connection Issues that I've been having that I changed packages so many times.
No I am not aware of this, as it was not disclosed!!! Nevertheless less, it can not be DOUBLE than I initially pay!!
The previous time I downgraded the request took almost 2 months to resolve, now once again.
Please get this sorted ASAP
***********
THIS IS ABSOLUTELY PATHETIC!!!! I WANT MY ACCOUNT RESOLVED. AMD TURNED BACK ON. TODAY STILL.
You did NOT resolve this billing issue and now my account has been suspended!!!
This is absolutely pathetic and barbaric. I will be taking this up with your head office.
Below is the communication between me and Joanne.
Good morning,
I hope you are well.
We have noticed a lot of upgrades and downgrades on your link over the last year.
Are you experiencing issues, and changing packages so often as a result?
As you are aware, our billing is in advance, so multiple changes every 2 months or so is going to create a billing issue.
Thank you
Kind regards,
Joanne White
THIS WAS THE ONLY MESSAGE FROM JOANNE, SHE DID NOT EVEN RESPOND TO MY REPLY:
Good day Joanne
Yes it's because of connection Issues that I've been having that I changed packages so many times.
No I am not aware of this, as it was not disclosed!!! Nevertheless less, it can not be DOUBLE than I initially pay!!
The previous time I downgraded the request took almost 2 months to resolve, now once again.
Please get this sorted ASAP
***********
THIS IS ABSOLUTELY PATHETIC!!!! I WANT MY ACCOUNT RESOLVED. AMD TURNED BACK ON. TODAY STILL.