Vox don't look after their customers

Vodacom Vox Where do I even begin..I have a two week old Vox fibre line that has been down 3 times in 2 weeks!!! To get Vox & Vodacom to actually take ownership of their infrastructure & have this fibre line sorted properly seems to be a hard ask. Twice I have had a Vodacom technician out trying to sort this fibre line which then works for less than 24hrs & then we go down again. On Monday we went down for the 3rd time & multiple calls to Vox to be told it has been escalated to Vodacom. We now going on 3 days later & this has still not been sorted!! I do expect a refund from Vox for all the days we have not had service & i do expect Vodacom to have this sorted by tomorrow latest!!! Why should we the people accept below par service!!!