SB
Sias B
1 reviews | Active since Aug 2021
10 Feb 2022, 18:34
Vox don't have competent employees working at customer care service
Pathetic service my internet went down last night the whole day today I've been calling waisting airtime waiting in line requesting call back takes 2hours I've been emailing I'm irritated with vox so far no one has contacted me to say they are busy on the cable no called to ask what's going on with my internet they don't care... A bunch of *********** lazy employees at vox I'm with them under contract after that I'll leave them. I can't work with lazy people....
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
10 Feb 2022, 18:41Good day Sias ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2022, 18:41
Official
Good day Sias ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
SB
Sias B's updateReviewer Update
12 Feb 2022, 10:00Due to the fact that you are so bad at service my security cameras is not working! That lead me not to be able to see what's going on outside my house and my dogs are dead now because of you you are to blame for the death of my dogs. Now fix my ****ing Fibre tonight we might be dead when they enter my home because I can't see what's going on outside with the cameras.
Sies man julle *** sleg
SB
Sias B's update12 Feb 2022, 10:00
Reviewer Update
Due to the fact that you are so bad at service my security cameras is not working! That lead me not to be able to see what's going on outside my house and my dogs are dead now because of you you are to blame for the death of my dogs. Now fix my ****ing Fibre tonight we might be dead when they enter my home because I can't see what's going on outside with the cameras.
Sies man julle *** sleg
Vox Telecom's replyOfficial
12 Feb 2022, 10:32Good day Sias,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2022, 10:32
Official
Good day Sias,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
SB
Sias B's updateReviewer Update
13 Feb 2022, 08:43It's a shame that vox bought frogfoot but still is not able to control them? Vox I am demanding a 5 day discount if my Fibre is fixed on Monday the 14th if not I demand 6 days after 7 days etc. Why should I pay for downtime if you are the ones not being able to assist you are my service provider that doesn't provide service? What? And you own frogfoot!! What the hell? So I am not paying for those days I'll go to the papers and wherever I can until I get my discount on my March account.
Thank you for your outstanding service.
Thank you for your outstanding service.
SB
Sias B's update13 Feb 2022, 08:43
Reviewer Update
It's a shame that vox bought frogfoot but still is not able to control them? Vox I am demanding a 5 day discount if my Fibre is fixed on Monday the 14th if not I demand 6 days after 7 days etc. Why should I pay for downtime if you are the ones not being able to assist you are my service provider that doesn't provide service? What? And you own frogfoot!! What the hell? So I am not paying for those days I'll go to the papers and wherever I can until I get my discount on my March account.
Thank you for your outstanding service.
Thank you for your outstanding service.
Vox Telecom's replyOfficial
13 Feb 2022, 09:33Good day Sias,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2022, 09:33
Official
Good day Sias,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox