VOX DON'T CARE ABOUT THERE CLIENTS

Vox yeah where do I start... Signed up in September last year, october my service went down for 3days, due to my line being canceled between Vox and Vumatel.. Sorted out after numerous phone calls.. Sorted... Then come December, same thing happens, this time for 4days and after 100 phone calls with no one coming back to me, blame being thrown between Vox and Vumatel as per usual.. After shouting, swearing and almost canceling my service in total, they switched it back on... Now I am battling to get my refund for those 7days, as the mistake was not on my side and I refuse to pay for that after using almost R500 in airtime (got the proof of this)... Sent numerous emails and yet again no feedback... YOU DON'T CARE ABOUT YOUR CLIENTS, THAT IS CLEAR!!!!! And I'll continue letting everyone know how bad your service is till someone gets back to me and refund me. Ooooh and cherry on top... My premium went off this month in full and I haven't even received an invoice or statement from you like all the other months.. Pathetic service and people needs to know this before signing up.. As they signing up to a "SORRY FOR THE INCONVENIENCE CAUSED" BUT STAY WITHOUT FIBRE TILL WE DECIDE TO ASSIST YOU attitude.