TG
Themba G
1 reviews | Active since Apr 2022
22 Jan 2024, 08:34
VOX don't care
Terrible customer service. After 5 years of being a customer, they don't even care enough to check if your issue is solved. It's been 3 weeks of me chasing them around for something that they said would take 3 days (after their initial mistake which took a week to fix). Everyday I'm calling, emailing and inboxing them but it's the same answer then nothing. I wouldn't recommend VOX.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
22 Jan 2024, 09:09Good day, Themba G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the new order.
The latest update was:
VOX***2-T1
Vumatel has encountered a problem placing your order as they don’t have a
No record of your address on their system which is preventing us from placing
your order.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the new order.
The latest update was:
VOX***2-T1
Vumatel has encountered a problem placing your order as they don’t have a
No record of your address on their system which is preventing us from placing
your order.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Jan 2024, 09:09
Official
Good day, Themba G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the new order.
The latest update was:
VOX***2-T1
Vumatel has encountered a problem placing your order as they don’t have a
No record of your address on their system which is preventing us from placing
your order.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the new order.
The latest update was:
VOX***2-T1
Vumatel has encountered a problem placing your order as they don’t have a
No record of your address on their system which is preventing us from placing
your order.
We will provide feedback to you soonest.
Kind Regards,
Vox
TG
Themba G's updateReviewer Update
22 Jan 2024, 09:23Yes they told me that 11 days ago. I've called in & emailed multiple times because they said they'd need to create a new address which takes 3 days. It's been way longer than 3 days now. Plus, the sakes agent from VOX was able to find my address, that's how they knew to get Vumatel as the ISP. Why couldn't they offer assistance? I'm gatvol.
TG
Themba G's update22 Jan 2024, 09:23
Reviewer Update
Yes they told me that 11 days ago. I've called in & emailed multiple times because they said they'd need to create a new address which takes 3 days. It's been way longer than 3 days now. Plus, the sakes agent from VOX was able to find my address, that's how they knew to get Vumatel as the ISP. Why couldn't they offer assistance? I'm gatvol.
Vox Telecom's replyOfficial
31 Jan 2024, 11:46Good day, Themba
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2024, 11:46
Official
Good day, Themba
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox