DD
DM D
1 reviews | Active since Nov 2019
01 Feb 2025, 15:19
VOX DOESNT WANT YOUR BUSINESS
I have come to the realisation that Vox is the most useless and *********** ISP in South Africa,from their sales to their accounts departments. This month i was charged a cancellation fee even though i have not cancelled.
Calling and mailing them falls on deaf ears,seems like Vox doesnt need the business.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
01 Feb 2025, 15:30Good day, DM DAVIDOFF.
Thank you for reaching out to us.
Please note that we have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Thank you for reaching out to us.
Please note that we have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Vox Telecom's reply01 Feb 2025, 15:30
Official
Good day, DM DAVIDOFF.
Thank you for reaching out to us.
Please note that we have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Thank you for reaching out to us.
Please note that we have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
DD
DM D's updateReviewer Update
01 Feb 2025, 16:13Adding to my review ,it appears that Vox has terminated my FTTH ,even though i have not cancelled. Note that I have been with Vox since 2014.
DD
DM D's update01 Feb 2025, 16:13
Reviewer Update
Adding to my review ,it appears that Vox has terminated my FTTH ,even though i have not cancelled. Note that I have been with Vox since 2014.
Vox Telecom's replyOfficial
01 Feb 2025, 16:45Good day DM D,
The matter has been escalated for further investigation.
Feedback will be provided to you soonest.
Kind regards
Vox
The matter has been escalated for further investigation.
Feedback will be provided to you soonest.
Kind regards
Vox
Vox Telecom's reply01 Feb 2025, 16:45
Official
Good day DM D,
The matter has been escalated for further investigation.
Feedback will be provided to you soonest.
Kind regards
Vox
The matter has been escalated for further investigation.
Feedback will be provided to you soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
06 Feb 2025, 13:38Good day DM D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2025, 13:38
Official
Good day DM D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox