Vox doesnt need your money

I don't understand what is going on. Or why I am struggling just to get a straight answer. I want to know how does the standard installation work and what does it allow? I do not know if my property falls within that scope. And i have been struggling to get a straight answer since the 16th.

Funny that a communications company cannot phone a prospective client. You guys must have enough business. By this time I would have tough my fibre to be up and running. Yet I cant find anyone to tell me whether or not I can get the standard installation or if im going to pay extra.

The account executive thats helping me does not bother answering my emails. I asked to be phoned and also nothing.