VOX DOESNT CARE

Good day , I don't really know where to start . i have had endless issues with Vox since day one , it has always been an issue to get connected and to actually not have any issues . i placed a order online on the 31st of march 2023 and to date have not had a single call back from vox regarding my order , i still do not have a new router so I ! called vox held on for +/- 30-40 minutes to find out can someone help me and get this sorted . so i was told i can use my old router in the interim. but that is where the helped stopped i have called another 5 times held on every time for 30-40 min and still got no where . its the 4th of may more than a month later and still no contact from vox even though i was told that they will call me back and still not connected . we use the internet to do business and have lost out on 4 days of work because VOX JUST DOES NOT CARE TO GET US CONNECTED .

i will never in my life recommend vox to anybody as i have always had issues with vox this is my third property and i have used them every time and ever time was a massive story to get connected . please advise if i must cancel and proceed with a ISP that wants my business or will i be connected today .