Vox doesn’t answer their customer care line

Item: Vox Telecom
Rating: 1
Author: Nokuthula M

There is no customer care, customers need to contact Vox when there is an obvious problem, instead of proactively advising us, and then they don’t answer their phone

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

28 Feb 2023, 08:40

Good day, Nokuthula M

Thank you for your review.

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply28 Feb 2023, 08:40

Official

Vox Telecom's replyOfficial

28 Feb 2023, 11:42

Good day, Nokuthula M

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Outage notifications has been enabled on your account.

Unfortunately we were unable to reach you on the nominated contact details on the account.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply28 Feb 2023, 11:42

Official