Vox - Does what they want at the cost of the customer

In May i received a invoice from VOX as per my normal monthly billing - i made payment around the 25th as per normal

Early June i get a warning for suspension of account due to overdue account, an invoice that was not sent to me and i was not aware this amount was outstanding.

I responed to accounts with the detail and informed them they never ever sent me the invoice so how would i have paid and now i get warnings of suspension.

I then informed them they can add this to my next bill and i will pay accordingly. Note: - The outstaning amount was my yearly domain payment. - I fully paid my monthly for my internet service

I received no feedback on my request to pay next bill run

I am now suspended on all my services and not only the service i did not pay for which would be my domain(noting this was a mistake on there part but the customer suffers)

So i guess the fact that i have never missed a payment with you which is about 1k a month, the fact that i missed a payment which you never requested and then just send me warning notifications. An amount of R145 - you suspend my entire service with you.

I guess its time to look for a new service provider